Frequently Asked Questions

Scheduling is easy! Simply visit our Appointments page, fill out the booking form with your information and preferred time, and we'll send you a confirmation email with your video consultation link. New patients should allow 45 minutes for their first comprehensive consultation.

You'll need a device with a camera and microphone (computer, iPad, tablet, or smartphone), a stable internet connection (3+ Mbps recommended), and an updated web browser (Chrome, Safari, Firefox, or Edge). No app download is required—just click the link we send you!

We offer transparent, upfront pricing. New patient consultations are $150 (45 minutes), follow-up visits are $75 (20 minutes), mental health consultations are $125 (45 minutes), weight management consultations are $125 (45 minutes), and acute care visits are $100 (20 minutes). We accept credit/debit cards, HSA/FSA accounts, and offer payment plans.

We currently operate as a cash-pay practice, which means you pay directly for services without insurance complications. This allows us to focus entirely on your care with transparent pricing and no surprise bills. We provide detailed superbills that you can submit to your insurance for potential reimbursement. We're exploring insurance partnerships for the future.

Yes! Research shows that telemedicine is highly effective for most primary care needs. Our video consultations allow for comprehensive health assessments, diagnosis, treatment planning, and prescription management. We can evaluate symptoms, review lab results, adjust medications, and provide ongoing care—all through secure video technology.

Our support team is available to help! We recommend testing your connection 5-10 minutes before your appointment using the "Test Your Connection" link. If you experience issues during your consultation, you can call our support line, and we'll help troubleshoot or reschedule if needed at no additional charge.

Your privacy is our top priority. We use HIPAA-compliant, end-to-end encrypted video technology that meets all federal healthcare privacy standards. Your consultation is completely secure and confidential, just like an in-person visit. No recordings are made without your explicit consent.

Absolutely! Our video platform works seamlessly on smartphones (iOS and Android), tablets, and computers. Just make sure you have a stable internet connection and a quiet, private space for your consultation.

We can treat a wide range of conditions including acute illnesses (colds, flu, infections), chronic diseases (diabetes, hypertension, asthma), mental health concerns (anxiety, depression), skin conditions, allergies, and more. We also provide preventive care, prescription management, and weight management services.

Yes! We can prescribe most medications electronically and send them directly to your preferred pharmacy. This includes new prescriptions, refills, and medication adjustments. Please note that certain controlled substances may have restrictions based on state regulations.

If lab work or diagnostic imaging is needed, we can order tests electronically and coordinate with local facilities near you. You'll visit the facility for the test, and we'll review your results during a follow-up video consultation and discuss next steps in your care plan.

Yes! We provide compassionate mental health support including screening, evaluation, and treatment for anxiety, depression, stress management, and other mental health concerns. We offer counseling, medication management when appropriate, and referrals to specialists if needed.

Absolutely! Our comprehensive weight management program includes personalized nutrition planning, exercise guidance, behavioral modification strategies, and medication options (including GLP-1 medications) when appropriate. We provide ongoing support and monitoring to help you achieve your health goals.

We use Optimantra EMR, a secure patient portal where you can access your medical records 24/7. You can view test results, download visit summaries, request prescription refills, and message your provider securely. You'll receive login credentials after your first appointment.

Prescription refill requests are typically processed within 24 hours. You can request refills through your patient portal or during a follow-up consultation. We'll send the prescription electronically to your preferred pharmacy for quick pickup.

Yes! We can request your medical records from your previous healthcare provider with your authorization. This helps us provide comprehensive, informed care based on your complete health history. Simply let us know during your first appointment, and we'll handle the transfer process.

We offer flexible scheduling designed to fit your busy life—no need to take time off work! Weekday appointments are available after hours (evenings), and weekend appointments are available from 9:00 AM to 5:00 PM. Check our booking page for current availability.

We understand that schedules change. Please provide at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may incur a $50 fee. You can cancel or reschedule through your patient portal or by contacting our office.

New patient consultations are 45 minutes to allow for a comprehensive health assessment. Follow-up visits are typically 20 minutes, mental health and weight management consultations are 45 minutes, acute care visits are 20 minutes, and chronic disease management visits are 30 minutes. We ensure adequate time to address all your concerns.

Yes! Continuity of care is important to us. You'll work with the same Family Nurse Practitioner for all your appointments, allowing them to develop a deep understanding of your health history, goals, and preferences. This builds a strong provider-patient relationship over time.

Payment is due at the time of visit. We accept credit/debit cards, HSA/FSA accounts, electronic bank transfers, cash, and checks. We also offer flexible payment plans for qualifying patients—just ask our staff for more information.

Yes! We provide detailed superbills with diagnostic and procedure codes that you can submit to your insurance company for potential reimbursement. While we don't bill insurance directly, many patients receive partial or full reimbursement from their insurance plans.

We want healthcare to be accessible to everyone. We offer payment plans and financial assistance programs for qualifying patients. Please speak with our staff to learn more about available options and how we can work with your budget.